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Satisfaction Guarantee: We strive to ensure our customers are fully satisfied with their purchases. If you are not completely satisfied with your order, please contact us within 14 days of receiving.

Returns: To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.( personalized items cannot be returned ).

Refunds: Once we receive and inspect your return, we will proceed with processing the refund. The refunded amount will be credited back to the original payment method used during the order placement.

Shipping Costs: Please note that the shipping costs for returns will be your responsibility unless it is an error on our part

Contact: For any questions or concerns regarding returns and refunds, feel free to contact us at bitterbalmerc@gmail.com